We ensure that customer service is provided to its best quality. Handle many inbound and outbound calls to clients. To Identify the needs of customers, resolve issues and provide solutions. To Maintain good customer relations and meet personal targets. We Maintain records of the conversations with the customer and analyze the data. To establish the networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards. To design and implement new solutions and improve the resilience of the current environment. To provide remote support to on-site engineers and end customers during installation. Organizational skills and the ability to prioritize your workload.